Frequently Asked Questions
Have questions about our cleaning services? We’ve got answers! From service details to scheduling, pricing, and eco-friendly practices, our FAQ page covers everything you need to know about working with Ophirshines Cleaning.
General Questions
We provide a comprehensive range of cleaning services, including residential, commercial, move-in/move-out, and post-construction cleaning. Each service is tailored to meet the specific needs of our clients, whether it’s for a home, office, or newly renovated space.
Yes, our team arrives fully equipped with all necessary supplies and equipment. We use high-quality, eco-friendly cleaning products to ensure a safe and healthy environment for you, your family, or employees.
Absolutely. We are a fully insured and bonded cleaning company, which means you’re protected in the rare case of accidental damage or injury. We prioritize client peace of mind and adhere to industry safety standards.
Service-Specific Questions
Our Residential Cleaning service includes general cleaning, deep cleaning, move-in/move-out cleaning, and more. We take care of everything from dusting and vacuuming to scrubbing kitchens and bathrooms, ensuring your home is spotless.
Our Commercial Cleaning service is customized to suit each business’s needs, covering offices, retail spaces, and more. We offer flexible scheduling and can handle specialized cleaning requirements like sanitizing workspaces, waste management, and more.
Our Move-In/Move-Out Cleaning service is perfect for preparing homes for new occupants. This includes a thorough cleaning of all rooms, including areas that are often missed, like inside cabinets, closets, and appliances.
Scheduling and Booking
Booking a service is easy! You can call us, send an email, or fill out the online booking form. Our team will confirm the details with you and help select a time that best fits your schedule.
Yes, we understand that plans can change. If you need to reschedule or cancel, please contact us at least 24 hours before your appointment to avoid any cancellation fees.
We strive to accommodate urgent cleaning requests whenever possible. Please contact us directly to check for same-day availability, and we’ll do our best to assist you.
Pricing and Payment
Pricing varies based on the type of service, the size of the space, and the level of cleaning required. For an accurate quote, please contact us or fill out our service inquiry form.
We accept various payment methods, including credit/debit cards, e-transfers, and cash. For convenience, we can also set up recurring billing for regular clients.
There are no hidden fees. Our quotes are transparent and include all standard cleaning tasks. Any additional charges for special requests, like appliance cleaning, will be communicated upfront.
Eco-Friendly Practices
Yes, we use eco-friendly and non-toxic cleaning products that are safe for all, including children and pets. We’re committed to providing a clean environment while maintaining the health of your loved ones.
Our entire cleaning approach is eco-friendly by default, using sustainable products and practices. We strive to reduce our environmental impact with each service we perform.
We are committed to responsible waste management and dispose of any waste in an environmentally safe manner. We also follow strict protocols for the safe disposal of materials after specialized cleaning tasks, like post-construction cleaning.
Client Support
We value client feedback and encourage you to share your experience with us! After each cleaning, you’ll receive an opportunity to rate our service and offer comments. This helps us continually improve and meet your expectations.
Your satisfaction is our priority. If you are unhappy with any aspect of our service, please contact us within 24 hours, and we’ll return to address any issues free of charge.
Yes, we offer discounted packages for clients who book recurring services, whether weekly, bi-weekly, or monthly. Let us know your cleaning needs, and we’ll help set up a package that fits your schedule and budget.